Communication & Information Accessibility
Printed Materials
Why it Matters:
Printed materials—like bulletins, newsletters, and study guides—help communicate the rhythm of church life. When these materials are accessible to all, they affirm that everyone belongs and can participate fully. Accessible print practices demonstrate care, hospitality, and respect for the diverse ways people read and process information.
How to Do the Work:
- Provide large print versions of bulletins, hymnals, and handouts (minimum 18-point font).
- Use clear fonts, high color contrast, and plain language to improve readability.
- Offer Braille copies or tactile alternatives when possible.
- Avoid placing critical information only in print; share it in multiple formats.
- Include statements in bulletins that let people know accessible formats are available upon request.
- Involve people with disabilities in reviewing print materials to identify potential barriers.
Digital & Media Access
Why it Matters:
Digital media and online communication are extensions of the church’s ministry. Websites, videos, and live streams are often the first point of contact for visitors. Accessible digital platforms allow people to worship, learn, and connect regardless of physical location or disability.
How to Do the Work:
- Ensure the church website follows accessibility standards (WCAG 2.1 AA or higher).
- Provide captions, transcripts, and clear audio for all video and live-streamed services.
- Use alt text for images and avoid posting information as images without accompanying text.
- Offer digital versions of printed materials in accessible formats like tagged PDFs or HTML text.
- Choose social media and streaming platforms that support captions and screen reader compatibility.
- Include contact information on every digital page for people who need alternative access or assistance.
Announcements & Information Sharing
Why it Matters:
Announcements help shape participation and belonging. When information is only shared verbally or visually, some people are left out. Making communication inclusive ensures that everyone can engage with events, opportunities, and ministries in real time.
How to Do the Work:
- Share announcements in multiple ways: verbally, visually, in print, and online.
- Use microphones and sound systems that are clear and free of background noise.
- Display announcements on screens or bulletins with readable fonts and high contrast.
- Send follow-up emails or texts summarizing key details after worship or meetings.
- Train those making announcements to speak clearly, repeat key information, and describe visuals when needed.
- Make sure sign language interpreters or captioning are available for major announcements or events.
Telephone, Text, & Relay Communication
Why it Matters:
The ability to connect by phone, text, or relay service allows members to communicate needs, ask questions, and stay engaged. Accessible communication methods reflect the church’s commitment to inclusion and ensure that no one is isolated from information or care.
How to Do the Work:
- Provide multiple ways to contact the church: phone, text, email, and video relay (VRS).
- Ensure staff and volunteers know how to recognize and respond appropriately to relay calls.
- Use texting platforms or messaging apps for event reminders and quick updates.
- Offer a phone line with clear recorded messages in plain language.
- Include TTY or relay information on the church website and printed materials.
- Check that voicemail greetings are concise, easy to understand, and include alternative contact options.
Requests & Feedback
Why it Matters:
Creating space for questions, feedback, and accommodation requests shows that accessibility is a shared, ongoing commitment. When people know their needs will be received with care and confidentiality, they are more likely to participate fully and contribute their gifts to the community.
How to Do the Work:
- Offer a clear, confidential process for requesting accommodations or reporting barriers.
- Provide an online and paper version of a “Request for Access” or “Accessibility Feedback” form.
- Designate an accessibility contact person and include their information in bulletins and on the website.
- Regularly invite feedback about accessibility efforts during worship, meetings, or surveys.
- Respond to all requests in a timely, compassionate, and transparent manner.
- Share updates on how the church is acting on feedback to show accountability and growth.